This is technical hell, not bureaucratic hell, because the bureaucracy is not really the problem, the technology is the problem.
A few days ago our tv set stopped working. If we turned it on, we got an error message saying it couldn't connect to the wireless network. (The wireless network is otherwise fine, a point I had to keep making to the technicians I talked with.)
Having been otherwise occupied earlier, I've spent most of my New Year's Day in phone calls and chats, first with my ISP (AT&T), which had me cancel the network and try to reinstall it, which didn't work. They said they could find no problem, so it must be the tv set. The tv manufacturer couldn't find any problem with the tv set, so they said the ISP must have updated to 5G, which my tv set (which is only two years old) can't handle. I should have known enough to point out to them that we're on copper wire, which AT&T told me couldn't handle 5G, so we were on exactly the broadband width that the manufacturer told me to tell the ISP to put me on.
Impasse. AT&T is going to send me new equipment, which will come in over a week. I doubt that will help either.
